Tae Kwon-Do
  • Home
  • About Us
    • What is Tae Kwon-Do?
    • Class details
    • T.A.G.B
    • Our Black Belts
    • Photo Gallery
    • Club Policies >
      • Social Media Policy
      • Safe Practice Policy
      • Safeguarding Statement of Intent
      • Events Away, Transport & Lifts
      • Privacy Policy
      • Guidelines For Dealing With An Accident / Incident
      • Safeguarding Information
      • Sports Equity Policy
      • Child Protection Policy
      • Safe Guarding
      • Complaints procedure
      • Safeguarding Statement of Intent
      • Virtual Dojang Rules
      • Codes of Conduct >
        • .. for Officials
        • .. for Parents / Carers
        • .. for Students
        • .. for Spectators
        • .. for Officials
        • .. for Instructors
        • .. for Volunteers
  • Join us
    • Tigers
  • Contact Us
  • News
  • Events
  • Shop
    • Tigers-shop
    • Doboks
    • Sparring equipment
  • Syllabus
    • Gradings
    • Tournaments
    • Coloured Belt Info >
      • 10th Kup White Belt - Beginner
      • 9th Kup White Belt
      • 8th Kup Yellow Belt
      • 7th Kup Yellow Belt
      • 6th Kup Green Belt
      • 5th Kup Green Belt
      • 4th Kup Blue Belt
      • 3rd Kup Blue Belt
      • 2nd Kup Red Belt
      • 1st Kup Red Belt
    • Black Belt Info >
      • 1st Dan Black Belt >
        • Pattern - Poeun
        • Pattern - Gae Beck
        • Pattern - Gwang Gae
      • 2nd Dan Black Belt >
        • Ko-Dang
        • Eui-Am
        • Choong-Jang
      • 3rd Dan >
        • Yoo-Sin
        • Sam-ill
        • Choi-Jong

Complaints procedure

Weston Tae Kwon Do Club is committed to providing a high-quality service to all our students. When something goes wrong we need you to tell us about it as this will help us to improve our standards.
 
If you have a complaint, please send an email to info@weston-tkd.co.uk. We have 28 days to address your complaint.
 
What will happen next?
  • We will send you an email acknowledging receipt of your complaint within three days of receiving it, enclosing a copy of this procedure. 
  • We will then investigate your complaint. This may invlove discussions with the teaching team, facilities staff and if deemed necessary other students.
  • We may invite you to a meeting to discuss and hopefully resolve your complaint. We will aim to do this within 14 days of sending you the acknowledgement letter. A summary of the meeting, clearly outlining the outcome will be sent within three days of the meeting taking place.
  • If you do not want a meeting or it is not possible, we will send you a detailed written reply to your complaint, including our suggestions for resolving the matter within 28 days of sending you the acknowledgement letter.  
  • At this stage, if you are still not satisfied you should contact us again and we will forward your complaint to the Bristol Academy for Grand Master Dew to review. 
  • Grand Master Dew will contact both parties confirming the final position regarding the complaint.
Picture
New Student Info

Picture
Class time table

Picture
Picture
Contact us on
07709 442104