Complaints procedure

Weston Tae Kwon Do Club is committed to providing a high-quality service to all our students. When something goes wrong we need you to tell us about it as this will help us to improve our standards.
 
If you have a complaint, please send an email to [email protected]. We have 28 days to address your complaint.
 
What will happen next?

• We will send you an email acknowledging receipt of your complaint within three days of receiving it, enclosing a copy of this procedure. 
• We will then investigate your complaint. This may invlove discussions with the teaching team, facilities staff and if deemed necessary other students.
• We may invite you to a meeting to discuss and hopefully resolve your complaint. We will aim to do this within 14 days of sending you the acknowledgement letter. A summary of the meeting, clearly outlining the outcome will be sent within three days of the meeting taking place.
• If you do not want a meeting or it is not possible, we will send you a detailed written reply to your complaint, including our suggestions for resolving the matter within 28 days of sending you the acknowledgement letter.  
• At this stage, if you are still not satisfied you should contact us again and we will forward your complaint to the Bristol Academy for Grand Master Dew to review. 
• Grand Master Dew will contact both parties confirming the final position regarding the complaint.